To edit or cancel your subscription, simply log in to your account (or create one if you haven't already) and click on 'Manage my subscription'. Please make sure to make your adjustments at least 24 hours before your next cycle renews to ensure changes are applied to your next shipment. Changes made after your order renews will not be applied until your following renewal. If you realize you need to update something after it renews, please reach out to us at email@example.com and we'll help find a solution!
Your first order is charged immediately upon purchase. All future renewals are charged on the 15th of the month before your next shipment. Please make sure any adjustments to your upcoming order are made in your account at least 24 hours before it renews. You'll receive a reminder email 3 days prior to your upcoming renewal.
Your order will ship priority within 3-5 business days. Due to high volume and shipping delays outside of our control there may be a slight delay in your delivery. All future renewals are shipped out between the 5th and 15th of the month after your last renewal charge. You can expect to receive a shipping confirmation email about 3 weeks after your renewal charge. If you run out of soap quicker than expected, please feel free to email us at firstname.lastname@example.org and we can help find a solution!
While we don't currently have a send back system for refilling or recycling, we encourage you to upcycle your bottle or recycle it either at a Credo Beauty location or with your standard weekly recycling. Check out our blog post for more information!
Due to the nature of our products and our business model, we generally cannot accept returns or exchanges. If your shipment arrives damaged, please reach out to us at email@example.com and we'll help find a solution. For further details about our warranty and returns policy, please refer to our Terms and Conditions.
No scent makes sense because Soapply is meant for everyone! Many people have allergies or are sensitive to scents (including organic essential oils). Even if you’re not one of those people, a friend, coworker, or loved one most likely is. That’s why Soapply doesn’t add scents, so everyone that comes into your home can feel comfortable using the soap next to your sink.
Soapply uses natural ingredients and does not dilute their product. If you haven’t lathered up lately, you might find that a small amount of soap has hardened at the mouth of the pump. Fear not! It should come out when you press down on the pump, but cover the opening with your hand to make sure the soap ends up where it should.
It's natural and normal for the plant-based oils to change form. If you notice settling, hardening, or cloudiness, give your soap a shake and set it in a warmer location. It will return to normal as the temperature increases. Settling or changing forms of the oil doesn't affect the soap's efficacy, so lather on without worry!